Privacy Policy

We have created this privacy statement in order to demonstrate our firm commitment to privacy.  The following discloses our information gathering and dissemination practices for this web site.

 Customer Details

Our site uses an order form for customers to request information, products and services.  The information collected consists of customer name, address, email address, telephone and/or mobile number.

 Email addresses and telephone numbers collected allow us to contact you urgently if there is a problem with your order.  Your information will only be provided to third party delivery and courier businesses to fulfil your order.

 IP Addresses and Cookies

We use your IP address to help diagnose problems with our server, and to administer our Web site.  IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use.  This information will help to analyse and improve the services offered and to provide you with the most user-friendly navigation experience

 Our site uses cookies to keep track of your shopping cart.  We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site.

 This information is not used to develop a personal profile of you and the log files are regularly purged.

 Third Party

This site may contain links to other sites.  We are not responsible for the privacy practices or the content of such websites and your use of such websites is at your own risk.


Credit card details are entered on a secure page and they are transferred using SSL technology.  Charnock Enterprises uses Sage Pay to collect/process transaction information and you can view their privacy policy at

  As set out above Charnock Enterprises is committed to safeguarding your personal information.  Whenever you provide such information we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.